Free preview
Free previews do not require a refund because no payment is taken for the preview itself.
Refund Policy
Refund Policy
This Refund Policy explains how My Perfect Writing reviews refund and cancellation requests for free previews, single reports, Study Pass plans, subscriptions where offered, AI-assisted reports, Human Graded Review, and support-related purchases.
We aim to handle refund requests fairly, clearly, and consistently while protecting academic integrity and preventing misuse of digital reports, human review, and support services.
Last updated: July 2026
- Fair case-by-case review
- Statutory rights respected
- Clear digital-report boundaries
- No assignment outsourcing
Refund policy at a glance
Digital reports
Refund eligibility may depend on whether report generation, access, or delivery has started.
Human Graded Review
Refund eligibility may depend on whether a human reviewer has started or completed the review.
Technical issues
If you paid but cannot access what you purchased due to a platform issue, contact support so we can investigate.
Duplicate payment
Duplicate or accidental duplicate payments should be reported promptly and will be reviewed.
Your rights
Nothing in this policy is intended to remove statutory consumer rights that cannot be excluded under applicable law.
Who this Refund Policy applies to
This policy applies to users who purchase or attempt to purchase My Perfect Writing reports, plans, subscriptions where available, add-ons, Human Graded Review, or related support services.
It should be read together with the Terms and Conditions, Privacy Policy, AI Usage Policy, Academic Integrity Policy, and any information shown at checkout.
Our refund principles
Clear before purchase
Students should be able to understand what they are buying, what the report or plan includes, and what limits apply before paying.
Fair review
Refund requests are reviewed based on the product, access status, work already performed, technical evidence, and applicable law.
No unfair blanket rule
We do not use this policy to remove statutory rights or mislead users about consumer protections.
Digital access matters
Digital reports, previews, and AI-assisted outputs may be treated differently depending on whether generation or access has already begun.
Integrity matters
Refunds will not be used to support misuse, contract cheating, assignment outsourcing, or requests that conflict with academic-integrity rules.
Free previews
Where My Perfect Writing offers a free preview, no payment is taken for the preview itself. Because the preview is free, there is no refund due for the preview.
If a user later chooses a paid report, Study Pass, subscription, or Human Graded Review, refund handling depends on the paid product or service selected.
Single digital reports
A single report may include an AI-assisted structured academic report based on the material or instructions provided by the student.
Refund handling may depend on
- Whether payment was successful
- Whether report generation has started
- Whether the report has been made available
- Whether access or delivery failed because of a platform issue
- Whether the report materially differs from what was described
- Whether the issue can be fixed by regeneration, correction, support, or access troubleshooting
- Applicable consumer rights
If a report has already been generated or accessed, refund eligibility may be limited unless there is a technical issue, duplicate payment, material failure, or another reason required by applicable law.
Study Pass, plans, and subscriptions
Study Pass costs £7.49 per month and provides 5 checks per monthly cycle across eligible MPW tools. It renews automatically each month until cancelled. Unused checks expire at the end of each monthly cycle and do not carry over. Other plans, subscriptions, or bundles may provide different access, and the exact terms should be shown before purchase. You can review the current options in the pricing section.
Refund handling may depend on
- Whether the pass has been used
- How many reports or checks have been generated
- Whether the subscription has renewed
- Whether the user had clear renewal information
- Whether cancellation was requested before or after renewal
- Whether access problems prevented use
- Applicable consumer rights
If recurring subscriptions are offered, renewal terms, billing frequency, cancellation route, and any renewal notices should be made clear before purchase or as required by law.
The exact Study Pass, plan, and subscription terms that apply to your purchase are the ones shown at checkout before you pay.
Human Graded Review
Human Graded Review involves human time and criteria-focused review of a student’s own draft. Refund eligibility may depend on whether a reviewer has started, substantially progressed, or completed the review.
A refund may be more likely where
- Payment was duplicated
- The review did not begin
- Access failed due to a platform issue
- The wrong service was charged due to a system error
- The service materially differed from what was described
A refund may be limited where
- The review has already started
- The review has already been completed
- The user changes their mind after work has begun
- The student expected a guaranteed grade or rewritten assignment, which the service does not provide
- The request involves misuse or academic-integrity risk
Human Graded Review provides academic guidance. It does not guarantee grades, rewrite assignments, or replace university marking.
Technical issues and access problems
If you pay for a report, plan, or review but cannot access it because of a technical issue, contact support as soon as possible. We may attempt to resolve the issue before deciding whether a refund is appropriate.
Examples
- Payment taken but access not granted
- Report not visible after successful payment
- Email delivery problem
- Dashboard or login issue, where applicable
- Duplicate charge caused by payment retry
- File upload or processing failure that prevents the service from working
Resolution options may include
- Restoring access
- Resending report access
- Regenerating a failed report where appropriate
- Applying a credit or replacement report where appropriate
- Refunding where required or appropriate
Each case is reviewed on its own facts, so the resolution above that fits one situation may not be the right outcome for another.
Duplicate or mistaken payments
If you believe you were charged twice or paid for the wrong product because of an error, contact support promptly with the relevant details.
Refund review may require
- Email address used
- Payment date and amount
- Transaction reference if available
- Product or plan selected
- Screenshot or payment-provider evidence if helpful
Duplicate payments caused by a system or payment-provider error will be reviewed and, where verified, resolved fairly.
When refunds may not be available
Refunds may not be available in every situation, especially where a digital report has been generated, access has started, human review has begun, or the request conflicts with the service’s stated purpose.
A refund may be limited or unavailable where
- The report has already been generated and accessed.
- Human Graded Review has already started or been completed.
- The user changes their mind after digital access has begun.
- The user expected guaranteed grades or university approval.
- The user wanted assignment outsourcing or submission-ready work.
- The user provided incomplete, incorrect, or unsuitable material.
- The issue is caused by failure to read the product description, Terms, or support boundaries.
- The request is abusive, fraudulent, or linked to platform misuse.
This list describes situations where a refund is less likely, not a blanket refusal. Every request is still reviewed on its facts, and statutory consumer rights continue to apply.
Refunds and academic integrity
My Perfect Writing is designed for ethical academic support. Refunds will not be used to enable contract cheating, plagiarism, assignment outsourcing, hiding AI misuse, or attempts to obtain submission-ready academic work.
If a user asks for something the platform does not provide, such as completing an assignment, guaranteeing a grade, hiding misconduct, or bypassing university rules, support may refuse the request. Refund handling will depend on whether a paid service has begun, what was purchased, and applicable law.
Read the Academic Integrity Policy for the full boundaries.
How to request a refund
Contact support
Email [email protected] or use the Contact Us page.
Explain the issue
Tell us what you purchased, what went wrong, and what outcome you are requesting.
Share useful details
Include your email address, payment date, product or report type, and transaction reference if available.
Wait for review
We will review the request, check relevant records, and respond with the next step.
You can reach support at [email protected] or +44 748 881 8219. We aim to review refund requests within a reasonable time.
Information we may need
- Name and email address used for purchase
- Payment date
- Amount paid
- Product, report, plan, or review purchased
- Transaction reference if available
- Screenshots or evidence of duplicate payment or technical issue
- Description of the problem
- Whether the report or review was accessed
- Preferred outcome, such as an access fix, replacement, credit, or refund
We only ask for the information needed to review the request. Please do not send unnecessary personal information. Read the Privacy Policy for details about how your data is handled.
How refunds are processed
Where a refund is approved, it will usually be returned using the original payment method where possible. Processing times may depend on the payment provider, bank, card issuer, or payment route used.
If the original payment method is unavailable, support may discuss another appropriate route where lawful and practical.
Cancellations
Cancellation rights may depend on the product or service purchased, whether digital report generation or access has started, whether human review has begun, whether a subscription is involved, and any information shown before purchase.
Before access or work begins
If you contact us before report generation, digital access, or human review begins, cancellation may be easier to review.
After report generation or access
Once a digital report has been generated, made available, or accessed, refund or cancellation rights may be limited unless required by law or justified by a verified issue.
Subscriptions or recurring plans
Where subscriptions or recurring plans are offered, users should be told clearly how renewal and cancellation work before purchase. Cancellation should stop future access or renewals according to the relevant subscription terms, but may not automatically refund past use or already-accessed reports.
Your statutory consumer rights
Nothing in this Refund Policy is intended to limit or remove statutory consumer rights that cannot be excluded under applicable law.
Depending on the circumstances, consumers may have rights where digital content or services are faulty, not as described, not provided with reasonable care and skill, or not supplied as agreed.
This policy explains how My Perfect Writing generally reviews refund requests, but it does not replace legal rights that apply to consumers.
If you are unsure about your rights, you may wish to seek independent consumer advice.
Related policies and support pages
Terms and Conditions
The rules that apply when using the services, tools, and reports.
Privacy Policy
How personal data and submitted material are handled.
Academic Integrity Policy
How student authorship and responsible support are protected.
AI Usage Policy
How AI-assisted reports and human oversight work.
Contact Us
Talk to human support about a payment or refund question.
FAQs
Answers about tools, reports, pricing, and support routes.
Need help with a payment or refund question?
Contact My Perfect Writing support with your purchase details and a clear explanation of the issue. We will review the request and guide you toward the appropriate next step.
Clear refund rules help protect both students and responsible support.