Privacy Policy

1. Information We Collect

At My Perfect Writing, we collect various types of information to ensure the seamless operation of our services, enhance the functionality of our Website and App, and deliver a personalised and secure user experience. This section provides a detailed overview of the types of data we collect, how we collect it, and the purpose of its collection.

1.1 Personal Information

We collect personal information directly from users when they interact with our services. This includes:

a. Registration Information

When creating an account, we collect your full name and email address.

If you choose to sign up using a Google account, the email address associated with your Google account is automatically retrieved.

b. Profile Information

In the profile section of the App or portal, users may optionally provide additional information, including:

• Phone Number: For communication purposes.
• Country: To better understand and cater to your regional needs.
• Username: Automatically generated at the time of account creation.

c. Customer Support Queries

When you contact us via our Customer Support portal, we collect the information necessary to address your enquiries or resolve issues. This may include details about orders, app functionality concerns, payment issues, or revision requests.

1.2 Non-Personal Information

We also collect non-personal information to optimise the performance and usability of our services. This includes:

a. Device Information

We collect data about the device used to access our services, such as:

• Device model
• Operating system version
• Browser type and version
• Unique device identifiers

b. Log Data

Details about your interactions with our services, including:

• Internet Protocol (IP) address
• Date and time of access
• Pages viewed or features accessed
• Crash reports and diagnostic data

1.3 Payment Information

To facilitate secure transactions, we collect payment-related details through trusted third-party payment processors, including Stripe and PayPal. Please note: My Perfect Writing does not store credit or debit card information on its servers.

a. Wallet Section

Clients may add funds to their Wallet by linking debit or credit cards. Wallet balances may include:

• Refunds from cancelled or adjusted orders
• Credits earned through promotional offers
• Bonuses received via referral programmes

2. App Permissions

When you install and use the My Perfect Writing mobile application ("App"), we may request specific device permissions to provide essential functionality and enhance your user experience. Below, we explain the permissions we request, why they are needed, and how you can manage them.

2.1 Notification Permission

Purpose: We request permission to send push notifications related to order updates, account activity, and promotional offers.

User Control:

• You can enable or disable notifications through your device settings or within the App settings.
• Disabling notifications will not impact core App functionality but may prevent you from receiving important updates.

2.2 Files Permission (Storage Access)

Purpose: This permission allows the App to access and manage files stored on your device. It is used for:

• Uploading or downloading documents related to your orders.
• Storing app-related files for offline access and improved performance.

User Control:

• You can revoke this permission through your device settings.
• Restricting this permission may prevent you from uploading required documents.

2.3 Photos and Videos Permission

Purpose: We request access to photos and videos to allow:

• Users to upload reference materials, screenshots, or supporting files for their academic orders.
• Secure handling of multimedia content for customer support requests.

User Control:

• You can grant or revoke access through your device's privacy settings.
• Denying this permission will not impact overall App functionality but will restrict the ability to upload multimedia files.

User Consent & Control Over Permissions

• We only request permissions when necessary to provide essential features.
• You can manage or revoke permissions at any time through your device settings.
• We do not access or use these permissions for any purposes beyond those explicitly stated.

3. Cookies and Tracking Technologies

3.1 Advertising & Tracking

My Perfect Writing uses cookies and similar tracking technologies to enhance the user experience and improve our services. In addition to essential functionality, we may use these technologies for advertising and marketing purposes where permitted by applicable law, including the Privacy and Electronic Communications Regulations (PECR).

Types of Tracking Technologies Used:

• Essential Cookies - Necessary for website and app functionality (cannot be disabled).
• Performance & Analytics Cookies - Help us analyse user interactions to improve our platform.
• Advertising & Behavioural Tracking Cookies - Used to deliver relevant ads based on your browsing behaviour.

Third-Party Advertisers & Data Sharing:

• We may collaborate with third-party advertising networks, such as Google Ads and Facebook Ads, to display personalised advertisements.
• These partners may use cookies, web beacons, and similar technologies to track browsing behaviour across websites and apps.
• We do not share personally identifiable information with advertisers, but they may collect information about your interests to serve relevant ads.

User Control Over Tracking & Ads:

• Users can opt out of targeted advertising by adjusting preferences in their account settings (where available).
• Most browsers allow users to manage or block cookies via settings.
• Where required, we will request your consent for non-essential cookies via a cookie banner or similar tool, and you can change your preferences at any time.

Do Not Track Signals:

Some browsers allow users to send a "Do Not Track" (DNT) signal to websites. While My Perfect Writing seeks to respect user choices, third-party advertisers may not always recognise or respond to these signals.

By using My Perfect Writing's services, you acknowledge that we use tracking technologies and advertising tools in compliance with privacy regulations. For further enquiries, please contact support@myperfectwriting.co.uk.

3.2 Managing Cookies

You can control or disable cookies through your browser settings. However, please note that disabling cookies may limit the functionality of certain features on our Website and App.

Purpose of Data Collection

The information we collect is essential for:

• Delivering services and fulfilling orders efficiently
• Providing a secure, user-friendly, and personalised experience
• Addressing user enquiries and resolving technical issues
• Enhancing the functionality and performance of our platform
• Conducting data analysis to optimise our services
• Ensuring compliance with legal and regulatory requirements

We are committed to collecting and using your information responsibly and transparently to provide you with the best possible experience on My Perfect Writing.

4. How We Use the Collected Information

At My Perfect Writing, the information we collect is essential to the provision, enhancement, and maintenance of our services. Below is a detailed explanation of how this information is utilised:

4.1 To Provide Services

The primary purpose of collecting your information is to deliver and support our core services effectively, including:

• Facilitating the placement, processing, and fulfilment of orders for personalised academic writing and related assistance.
• Managing customer support interactions through our dedicated Customer Support portal. This includes addressing issues related to app or website functionality, resolving order concerns, managing payment discrepancies, and handling revision requests.
• Enabling seamless communication between clients and writers through the secure, order-specific messaging system.

4.2 To Personalise User Experience

We aim to provide a tailored user experience by:

• Customising service recommendations and content based on your preferences, previous interactions, and activity history.
• Utilising device and log data to optimise the performance, accessibility, and compatibility of our platform across different devices and operating systems.
• Offering region-specific recommendations and promotional offers, using optional information such as your country, where provided.

4.3 To Process Payments Securely

To facilitate secure and reliable transactions, we:

• Process payments exclusively through trusted third-party gateways such as Stripe and PayPal, ensuring that all financial transactions are encrypted and adhere to industry-standard security protocols.
• Manage wallet functionality, allowing users to add funds, redeem promotional credits, and receive refunds securely.
• Verify payment details to ensure the accuracy and legitimacy of transactions, while maintaining compliance with financial security standards.

4.4 To Communicate Updates and Promotions

We use your contact information to keep you informed about relevant updates and opportunities, including:

• Notifications regarding account activity, order progress, or changes to our services.
• Information about special offers, promotional campaigns, and referral bonuses that may be of interest to you.
• Alerts and updates delivered via the App's notification system to ensure you are promptly informed about important events or updates.
• Where required by law (including PECR), we will only send electronic marketing where we have a valid legal basis to do so (such as your consent), and you can opt out at any time.

4.5 To Ensure Legal Compliance and Prevent Fraudulent Activity

My Perfect Writing is committed to maintaining a secure and trustworthy platform by:

• Monitoring platform activity to detect and prevent fraudulent behaviour, unauthorised access, or other malicious actions.
• Ensuring compliance with all applicable legal, regulatory, and data protection requirements, including financial transaction laws.
• Retaining records of transactions, communications, and platform activities as required by law or for the purpose of resolving disputes and enforcing our policies.

4.6 To Enhance Our Services

We continuously strive to improve the quality of our services by:

• Analysing aggregated data to identify trends, assess user preferences, and develop new features or enhancements.
• Using insights gained from customer feedback, support tickets, and user interactions to resolve issues and optimise the functionality of our platform.

Your Trust Is Our Priority

At My Perfect Writing, we are dedicated to using the information you provide responsibly and transparently. Our goal is to ensure that your data is handled securely and utilised solely for the purposes outlined above, enabling us to deliver the best possible experience.

5. How We Protect Your Information

At My Perfect Writing, safeguarding your personal and non-personal information is our highest priority. We have implemented a comprehensive framework of security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Below, we outline the specific steps we take to ensure the safety of your information:

5.1 SSL Encryption and Secure Servers

• All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology. This encryption ensures that your information remains confidential and secure during communication.
• Our servers are hosted in secure environments, equipped with advanced firewalls and intrusion detection systems to prevent unauthorised access or cyber threats.

5.2 Regular Monitoring and Vulnerability Management

• We conduct regular security audits and assessments to proactively identify and address potential vulnerabilities in our systems.
• Our security team employs advanced monitoring tools to detect, mitigate, and respond to suspicious activities or breaches in real-time.
• Updates and patches are applied promptly to ensure that our infrastructure remains robust and protected against emerging security threats.

5.3 Restricted Access to Sensitive Information

Access to personal and sensitive information is strictly limited to authorised personnel who require it to perform their duties. All employees are bound by confidentiality agreements and undergo regular training on data protection practices.

Continuous Protection Commitment

We continuously review and enhance our security practices to address evolving threats and ensure the ongoing protection of your data. While we implement robust security measures, it is important to note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Account & Data Deletion

Users can delete their account and associated data directly from within the MyPerfectWriting mobile app.

Steps to delete your account:

• Open the MyPerfectWriting app
• Go to Profile
• Select "Delete Account"
• Enter your account password
• Press "Delete" to confirm

Once confirmed, the user account, personal information, and user-generated content are permanently deleted from our systems within 30 days, except where retention is required by law.

If you need help with account deletion, please contact support@myperfectwriting.co.uk.

Questions About Our Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.

Email Support

support@myperfectwriting.co.uk
We typically respond within 24-48 hours.

Company Address

MYPERFECTWRITING LIMITED
96 Lower Street
Kettering, England, NN16 8DN

Phone

+44 7488 818219

This Privacy Policy was last updated on 20 Jan, 2026.