Privacy Policy

Section 2: Definitions and Interpretation

2.1 Personal Data
"Personal Data" constitutes any information that pertains to an identifiable individual and includes, but is not limited to, name, contact details, and any other information submitted to us.

2.2 Processing of Personal Data
"Processing" encompasses a wide array of operations performed on personal data, ranging from collection and storage to alteration and erasure.

2.3 Data Subject
The "Data Subject" refers to any natural person whose personal data is being processed. In the context of this Privacy Policy, it refers to you, the customer.

2.4 Consent
"Consent" implies a voluntary, explicit, and well-informed agreement by the Data Subject to allow the processing of their personal data.

2.5 Website
The term "Website" refers exclusively to the online platform operated by My Perfect Writing, accessible at myperfectwriting.co.uk.

Section 3: Data Collection and Usage

3.1 General Data Collection
Upon accessing the Website, we automatically collect log information and place cookies on your device to monitor your activity and preferences. Registered users may be required to provide additional personal data, such as contact details and demographic information.

3.2 Purpose of Data Collection
The collected data is utilised for various purposes, including but not limited to, account management, order processing, user interaction, and service enhancement.

3.3 Data Collection Scope
Specific categories of data are collected based on the user's interaction with the Website, such as account information for customers, order details, and billing information. We commit to ensuring that the collection of personal data is limited to what is strictly necessary for the purposes outlined herein.

3.4 Sensitive Data
We refrain from processing sensitive personal data unless explicitly authorised by you. Any interactions with our official social media pages may also result in data collection for analytical and marketing purposes.

3.5 Compliance and Legal Obligations
In adherence to applicable tax and accounting legislation, we may be required to process and retain certain personal data for compliance and reporting purposes. This will be done in accordance with the highest standards of data protection and confidentiality.

Section 4: Data Collection and Usage

4.1 Purpose of Data Processing:

We at My Perfect Writing engage in the processing of personal data provided voluntarily by you with the utmost regard for privacy and in strict compliance with applicable legal provisions. The purpose of such processing is to enhance your user experience, personalise our services, and uphold our commitment to delivering high-quality services as delineated in our Terms and Conditions.

4.2 Provision of Services:

Your personal data is crucial in facilitating access to our services and fulfiling our contractual obligations. Upon registration, this data aids our experts in locating your profile to ensure seamless service delivery. Absence of such data hinders our capability to connect you with our experts and provide the intended functionality of our website.

4.3 Payment Services:

Our utilisation of third-party payment providers necessitates the provision of your payment and billing information. These transactions are safeguarded through encryption and other security protocols. For further details, kindly refer to our Refund Policy.

4.4 Communications:

We may initiate contact through various channels, including email, for service-related communications and feedback gathering. Opt-out options are available for such communications, except legal notices or essential user settings modifications on our website.

4.5 Marketing and Promotion:

We engage in data processing for marketing and promotional purposes, adhering to legal requirements and providing opt-out options for direct marketing communications. Your consent will be sought where necessary.

4.6 Analytics and Development:

We employ data analytics to enhance customer experience, develop new features, and improve our services. Participation in polls, surveys, and receipt of targeted advertising based on past interactions is subject to user preferences.

4.7 Support and Legal Compliance:

Data usage extends to dispute resolution, platform monitoring, legal compliance, and fraud prevention. We act in compliance with legal requirements and utilise data to safeguard the integrity of our platform.

4.8 Data Archival and Contact Responses:

For legal and communication purposes, we may archive data and use contact information provided by you when initiating contact with us.

4.9 Safety and Security:

Ensuring a secure and safe platform is paramount, and we take measures to verify accounts, combat inappropriate behaviour, and maintain the integrity of our website.

4.10 Aggregate and Anonymized Data Usage:

We reserve the right to aggregate, de-identify, or anonymize collected data for various purposes, including research and marketing. Such data may be shared with third parties at our discretion.

Section 5: Legal Bases for Data Processing

5.1 Overview:

The processing of personal data on My Perfect Writing is contingent upon various legal bases, contingent on user interaction and service participation.

5.2 Consent-Based Processing:

Processing may be conducted with your explicit consent.

5.3 Contractual Necessity:

Data processing may be essential for service provision in accordance with our Terms and Conditions.

5.4 Legitimate Interests:

Processing may be necessary for our legitimate interests, including but not limited to, legal compliance, fraud prevention, and business efficiency assessment.

5.5 Legal Compliance and Vital Interests:

In certain instances, processing is conducted to comply with legal obligations or to protect vital interests.

5.6 Notification of Legal Basis:

We commit to notifying you of the specific legal basis for data processing prior to commencement, subject to our legal obligations.

Section 6: Disclosure of Personal Data

The Company is committed to maintaining the confidentiality and security of your personal information. No sales, transfers, or sharing of your data occur with external parties for their independent use. The Company only collaborates with trusted third parties essential for the operation of the Website and provision of Services or Products, under the strict condition that these parties adhere to our confidentiality commitments.

• Subcontractors: The Company engages with various subcontractors, all bound by contractual obligations, to ensure that your personal data is processed solely in accordance with our directives. These include, but are not limited to, hosting service providers, IT support, advertising and marketing agencies, legal advisors, and accounting professionals.
• Advertisers and Intermediaries: We may, based on cookie information or other online identifiers, engage with advertisers and intermediaries in curating advertisements displayed on our Website. This engagement, however, is circumscribed by our commitment to your privacy.
• Payment Intermediaries: In the course of service provision, your payment information is shared with our payment intermediaries, ensuring a seamless transaction process.
• Legal Compliance: We uphold a legal obligation to disclose personal data when mandated by law or when necessary to protect the rights, property, or safety of the Company, our clients, or the public. Such disclosures will always be in good faith and in alignment with this Privacy Policy.

Section 7: Retention of Personal Data

The Company adheres to a strict data retention policy, ensuring that your personal data is stored only for as long as necessary.

• In Order to Perform the Services: Data associated with your user account is retained until account deletion. Post-deletion, we may retain certain information for legal, tax, and accounting purposes or for any anticipated legal proceedings.
• Legitimate Interests: Data processed based on legitimate interests is retained until you object, or the data becomes irrelevant.
• Legal Obligations: Data required to be retained by law will be kept in accordance with the applicable legal provisions.
• Consent-Based Processing: Data processed based on your consent will be retained until you withdraw consent or the processing purpose is fulfiled.

Section 8: Your Rights and Data Protection

The Company acknowledges and upholds your rights concerning your personal data.

• Right of Confirmation and Access: You may seek confirmation on data processing activities and access your personal data held by the Company.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request corrections.
• Right to Erasure: You may request data deletion, subject to legal and other considerations.
• Right to Restrict Processing: You can request processing restriction under certain circumstances.
• Right to Data Portability: Where feasible, you have the right to data transfer between controllers.
• Right to Object: You may object to personal data processing based on public interest tasks or legitimate interests.
• Withdrawal of Consent: You can withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Rights Related to Automated Decision-Making: You have rights concerning decisions based solely on automated processing.
• Right to Lodge a Complaint: If you believe your data rights are violated, you can lodge a complaint with the competent authority.

Ensuring robust personal data protection remains a top priority for the Company. All requests concerning your rights can be directed to the contact details provided at the end of this Privacy Policy. These requests will be addressed promptly and in compliance with applicable laws.

Section 9: Cross-Border Data Transfers

This Section pertains to the procedures and safeguards in place for the transfer of personal data across national borders. The Company acknowledges that it conducts processing of personal data both within and outside the boundaries of the United Kingdom. In ensuring compliance with varying legislative frameworks, the Company is committed to upholding a universally high standard of privacy compliance regardless of the jurisdiction in which data processing occurs.

Section 10: Response Times and Remedial Actions

In relation to requests pertaining to individuals' rights as outlined in previous sections, the Company aims to furnish a substantive response within a one-month timeframe from the receipt of such request. This period may be subject to an extension of up to two additional months, contingent on the complexity of the request or a substantial volume of concurrent requests. In such instances, the individual will be apprised of the need for extension and the rationale thereof, within one month of the initial request.

Section 11: Information Security

The Company prioritises the integrity and confidentiality of personal data and has instituted robust technical and organisational measures to mitigate risks associated with data processing. These measures are designed to prevent unauthorised access, accidental loss, destruction, or damage to personal information, ensuring a level of security commensurate with the nature of the data processed and potential risks involved.

Section 12: Account Access for Support Purposes

Under exceptional circumstances, such as the provision of customer support, authorised personnel within the Company may require access to an individual’s account, and consequently, their personal data. Such access will only be sought and granted with the explicit consent of the account holder. It is imperative to note that reluctance or refusal to grant access may impinge upon the efficiency and efficacy of the support rendered.

Section 13: Protection of Children's Privacy

The Company underscores the importance of safeguarding children's privacy. The services provided are not designed for, nor intentionally targeted at, children below the age of 16 years. The submission of personal data of individuals under this age threshold necessitates explicit consent and supervision from a parent or legal guardian. The Company is committed to ensuring that such data, when processed, is handled with due diligence and care.

In instances of data breaches, especially those posing significant risks to individuals' rights and freedoms, the Company will initiate prompt communication to both the affected parties and the requisite data protection authorities, detailing the nature of the breach and the remedial actions in place. Additionally, the Company maintains a stance of non-cooperation with "Do Not Track" requests, ensuring no personal data is disclosed for third-party direct marketing purposes.

Providing Personal Data: A Voluntary Act

Engaging with the Company and utilising its services requires the voluntary submission of personal data. It is crucial to acknowledge that while individuals are under no obligation to provide such data, the creation of a user account and full utilisation of the Website's features is contingent on this data submission.

Personal Data Controller

The entity responsible for the control of personal data is My Perfect Writing Pvt. Ltd., a company duly incorporated in accordance with the laws of United Kingdom, and located at 124 City Road, London, United Kingdom, EC1V 2NX.

Policy Amendments

The Privacy Policy is subject to periodic reviews and amendments. Any changes instituted will be communicated through the Company's Website and, where applicable, via direct communication channels such as email. Continual use of the Website after to such amendments is deemed as acceptance of the revised policy terms.

Inquiries and Communications

For any queries or comments regarding this Privacy Policy or related data practices, please contact us through the following means:

Email: myperfectwriting.co.uk

Postal Address: 124 City Road, London, United Kingdom, EC1V 2NX

This Privacy Policy was last updated on JAN 23, 2024.